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    External Connectivity
    Issues found outside of Twilio’s Network
      Scheduled maintenance
      System Metrics
      SMS Delivery Delays to Claro Network in Colombia for a Subset of Shortcode Numbers
      Update - We are experiencing SMS delivery delays when sending messages to Claro Network in Colombia for a Subset of Shortcode Numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Sep 19, 2024 - 16:16 PDT
      Investigating - Our monitoring systems have detected a potential issue affecting the SMS Delivery times to Claro Network in Colombia. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Sep 19, 2024 - 16:04 PDT
      SMS Delivery Delays to Emtel Network in Mauritius
      Monitoring - We are observing recovery in MMS/SMS delivery delays when sending messages to Emtel Network in Mauritius. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Sep 19, 2024 - 16:12 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Emtel Network in Mauritius. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Sep 19, 2024 - 15:11 PDT
      SMS Delivery Delays to Wind Tre and TIM Networks in Italy for a Subset of Long Codes
      Update - We continue to experience SMS delivery delays when sending messages to Wind Tre network in Italy for a subset of long codes. In addition, TIM network in Italy is also affected. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
      Sep 19, 2024 - 13:45 PDT
      Update - We continue to experience SMS delivery delays when sending messages to Wind Tre network in Italy for a subset of long codes. In addition, TIM network in Italy is also affected. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
      Sep 18, 2024 - 21:50 PDT
      Update - We are continuing to experience SMS delivery delays when sending messages to Wind Tre network in Italy for a subset of long codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      Sep 18, 2024 - 14:34 PDT
      Update - We continue experiencing SMS delivery delays when sending messages to Wind Tre network in Italy for a subset of long codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Sep 18, 2024 - 10:45 PDT
      Update - We continue experiencing SMS delivery delays when sending messages to Wind Tre network in Italy for a subset of long codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Sep 18, 2024 - 08:53 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Wind Tre network in Italy for a subset of long codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Sep 18, 2024 - 07:59 PDT
      SMS Delivery Delays to Movicel Network in Angola
      Update - We are still experiencing SMS delivery delays when sending messages to Movicel Network in Angola. Our engineers continue to work with our carrier partner to investigate the issue. We will provide another update in 24 hours or as soon as more information becomes available.
      Sep 19, 2024 - 13:15 PDT
      Update - We continue to experience SMS delivery delays when sending messages to Movicel Network in Angola. Our engineers are working with our carrier partner to investigate the issue. We will provide another update in 24 hours or as soon as more information becomes available.
      Sep 18, 2024 - 13:18 PDT
      Update - We continue to experience SMS delivery delays when sending messages to Movicel Network in Angola. Our engineers are working with our carrier partner to investigate the issue. We will provide another update in 24 hours or as soon as more information becomes available.
      Sep 17, 2024 - 13:33 PDT
      Update - We continue to experience SMS delivery delays when sending messages to Movicel Network in Angola. Our engineers are working with our carrier partner to investigate the issue. We will provide another update in 16 hours or as soon as more information becomes available.
      Sep 16, 2024 - 21:41 PDT
      Update - We continue experiencing SMS delivery delays when sending messages to Movicel Network in Angola. Our engineers are working with our carrier partner to investigate the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      Sep 16, 2024 - 13:44 PDT
      Update - We continue experiencing SMS delivery delays when sending messages to Movicel Network in Angola. Our engineers are working with our carrier partner to investigate the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Sep 16, 2024 - 09:36 PDT
      Investigating - We continue experiencing SMS delivery delays when sending messages to Movicel Network in Angola. Our engineers are working with our carrier partner to investigate the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Sep 16, 2024 - 07:38 PDT
      Monitoring - We are observing an improvement on SMS delivery delays when sending messages to Movicel Network in Angola. Our Engineers are monitoring the issue. We will provide another update in 2 hours or as soon as more information is available.
      Sep 16, 2024 - 06:42 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Movicel Network in Angola. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Sep 16, 2024 - 05:49 PDT
      Russia SMS Carrier Maintenance - Tele2
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Sep 03, 2024 - 13:01 PDT
      Scheduled - The Tele2 network in Russia is conducting a series of planned maintenances from 03 September 2024 at 13:00 PDT until 30 September 2024 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.



      Note, the maintenance will be carried out on each of the following dates and times:



      03 September 2024 at 13:00 PDT until 03 September 2024 at 17:00 PDT

      09 September 2024 at 13:00 PDT until 09 September 2024 at 17:00 PDT

      11 September 2024 at 13:00 PDT until 11 September 2024 at 17:00 PDT

      16 September 2024 at 13:00 PDT until 16 September 2024 at 17:00 PDT

      18 September 2024 at 13:00 PDT until 18 September 2024 at 17:00 PDT

      23 September 2024 at 13:00 PDT until 23 September 2024 at 17:00 PDT

      25 September 2024 at 13:00 PDT until 25 September 2024 at 17:00 PDT

      30 September 2024 at 13:00 PDT until 30 September 2024 at 17:00 PDT
      Sep 3, 2024 13:00 - Sep 30, 2024 17:00 PDT
      Uptime over the past 90 days. View historical uptime.
      PROGRAMMABLE MESSAGING Operational
      90 days ago
      100.0 % uptime
      Today
      MMS Operational
      SMS Operational
      SMPP Operational
      Messaging Channels Operational
      Notify Operational
      Conversations Operational
      Messaging Insights Operational
      Messaging Services Operational
      Content API Operational
      Toll-free verification ? Operational
      90 days ago
      100.0 % uptime
      Today
      PROGRAMMABLE VOICE Operational
      PSTN Operational
      SIP Interface Operational
      Client Web Operational
      Client Mobile ? Operational
      Conference ? Operational
      Recording ? Operational
      Queue ? Operational
      Text-to-Speech ? Operational
      Recording Transcriptions Operational
      TwiML Operational
      Voice Insights Operational
      Speech Recognition Operational
      Intelligence Operational
      Pay Operational
      Media Streams Operational
      Dialogflow Operational
      ACCOUNT SECURITY Operational
      Authy 2FA Operational
      Verify ? Operational
      Authy App Operational
      Lookup ? Operational
      ELASTIC SIP TRUNKING Operational
      Origination ? Operational
      Termination Operational
      FLEX Operational
      TaskRouter ? Operational
      Flex Application Platform Operational
      Flex Insights Operational
      Flex Agent Desktop Operational
      Flex Queue Stats Operational
      Flex Teams View Operational
      Flex Admin Console Operational
      Flex Routing Operational
      Flex Conversations Operational
      Flex Programmable Chat Operational
      Flex Programmable Voice Operational
      Proxy Operational
      Flex Plugins Operational
      Flex Billing Operational
      INTERCONNECT Operational
      PHONE NUMBERS ? Operational
      PROGRAMMABLE CHAT Operational
      PROGRAMMABLE VIDEO Operational
      Group Rooms Operational
      Peer-to-Peer Rooms Operational
      Recordings Operational
      Compositions Operational
      Network Traversal Service ? Operational
      Go Rooms Operational
      Video Insights Operational
      PROXY Operational
      SERVERLESS Operational
      Studio Operational
      Functions Operational
      Assets Operational
      TwiML Bins Operational
      Sync Operational
      DEVELOPER TOOLS Operational
      Console Operational
      Event Streams Operational
      Debugger & Alarms Operational
      Documentation Operational
      REST API Operational
      Bulk Export Operational
      TWILIO PLATFORM Operational
      Billing Operational
      Customer Support Center ? Operational
      Other Operational
      Account Insights Operational
      Trust Hub Operational
      Organization Operational
      CARRIER NETWORK Degraded Performance
      SMS Long Code, North America Operational
      MMS Long Code, North America Operational
      SMS Short Code, North America Operational
      MMS Short Code, North America Operational
      SMS Toll-Free, North America Operational
      MMS Toll-Free, North America Operational
      Voice, North America Operational
      Voice, Latin America Operational
      SMS, Latin America Degraded Performance
      Voice, APAC Operational
      SMS, APAC Operational
      MMS, APAC Operational
      Voice, Europe Operational
      SMS, Europe Degraded Performance
      Voice, Middle East & Africa Operational
      SMS, Middle East & Africa Degraded Performance
      Verify Silent Network Auth Operational
      Lookup Identity Match Operational
      Lookup Line Type Intelligence [Legacy API] Operational
      Lookup Line Type Intelligence [Twilio API] Operational
      Lookup SIM Swap Operational
      Legacy Identity MatchAndAttributes Operational
      FRONTLINE Operational
      INTERNET OF THINGS Operational
      Programmable Wireless Operational
      Super SIM Operational
      Wireless Insights Operational
      Operational
      Degraded Performance
      Partial Outage
      Major Outage
      Maintenance
      Major outage
      Partial outage
      No downtime recorded on this day.
      No data exists for this day.
      had a major outage.
      had a partial outage.

      No incidents or maintenance related to this downtime.

      Scheduled Maintenance
      Germany and Austria Voice Carrier Partner Maintenance Sep 19, 2024 17:00-17:15 PDT
      Scheduled - Our Voice carrier partner in Germany and Austria are conducting an emergency maintenance from 19 September 2024 at 17:00 PDT until 19 September 2024 at 17:15 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio Germany and Austria phone numbers.
      Sep 19, 2024 - 06:25 PDT
      Planned Maintenance for Flex Insights Historical Reporting Sep 21, 2024 19:30 - Sep 22, 2024 01:30 PDT
      The Flex Insights Historical Reporting Team is conducting planned maintenance on Sunday, September 21, 2024, at 07:30 PM Pacific Standard Time. The maintenance window is planned to take up to 6 hours. During the maintenance window, Insights Historical Dashboards will be available, but the most recent data may not be immediately available.
      Posted on Sep 17, 2024 - 02:43 PDT
      US SMS and MMS Carrier Maintenance - T-Mobile Sep 22, 2024 23:00 - Sep 23, 2024 05:00 PDT
      The T-Mobile network in the US is conducting a planned maintenance from 22 September 2024 at 23:00 PDT until 23 September 2024 at 05:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile US handsets.
      Posted on Sep 19, 2024 - 15:27 PDT
      US SMS Carrier Partner Maintenance Sep 22, 2024 23:00 - Sep 23, 2024 04:00 PDT
      Our SMS carrier partner in the US is conducting a planned maintenance from 22 September 2024 at 23:00 PDT until 23 September 2024 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from US handsets.
      Posted on Sep 18, 2024 - 22:28 PDT
      Russia SMS Carrier Maintenance - Megafon & Yota Sep 23, 2024 13:00-17:00 PDT
      The Megafon & Yota networks in Russia are conducting a planned maintenance from 23 September 2024 at 13:00 PDT until 23 September 2024 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Megafon & Yota Russia handsets.
      Posted on Sep 19, 2024 - 13:52 PDT
      Germany and France Voice Carrier Partner Maintenance Sep 23, 2024 13:00-18:00 PDT
      Our Voice carrier partner in Germany and France are conducting a planned maintenance from 23 September 2024 at 13:00 PDT until 23 September 2024 at 18:00 PDT. During the maintenance window, there could be intermittent call disconnects or call failures to Twilio Germany, and to and from Twilio France phone numbers.
      Posted on Sep 16, 2024 - 09:01 PDT
      Russia SMS Carrier Maintenance - Beeline Sep 23, 2024 15:00-17:30 PDT
      The Beeline network in Russia is conducting a planned maintenance from 23 September 2024 at 15:00 PDT until 23 September 2024 at 17:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Beeline Russia handsets.
      Posted on Sep 19, 2024 - 07:04 PDT
      Austria, United Kingdom and Italy Account Security Carriers Partners Maintenance - Drei, Three and Wind Tre Sep 23, 2024 21:30-23:30 PDT
      Our carriers partners Drei Austria, Three United Kingdom and Wind Tre Italy are conducting a planned maintenance from 23 September 2024 at 21:30 PDT until 23 September 2024 at 23:30 PDT. During the maintenance window, there could be intermittent API request failures for the following carriers and countries: Drei Austria, Three United Kingdom and Wind Tre Italy customers.



      Impacted Products: Verify Silent Network Auth, Lookup SIM Swap, Lookup Identity Match, Legacy Identity MatchAndAttributes
      Posted on Sep 16, 2024 - 03:03 PDT
      Mexico SMS Carrier Maintenance - AT&T Sep 23, 2024 22:00 - Sep 24, 2024 06:00 PDT
      The AT&T network in Mexico is conducting a planned maintenance from 23 September 2024 at 22:00 PDT until 24 September 2024 at 06:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from AT&T Mexico handsets.
      Posted on Sep 19, 2024 - 00:13 PDT
      Russia SMS Carrier Maintenance - MTN Sep 24, 2024 00:30-01:30 PDT
      The MTN network in Russia is conducting a planned maintenance from 24 September 2024 at 00:30 PDT until 24 September 2024 at 01:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MTN Russia handsets.
      Posted on Sep 19, 2024 - 14:31 PDT
      UK SMS Carrier Maintenance - 3 (Hutchison 3G UK Ltd) Sep 24, 2024 12:30-14:00 PDT
      The 3 (Hutchison 3G UK Ltd) network in the UK is conducting a planned maintenance from 24 September 2024 at 12:30 PDT until 24 September 2024 at 14:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from 3 (Hutchison 3G UK Ltd) UK handsets.
      Posted on Sep 17, 2024 - 03:51 PDT
      France SMS Carrier Partner Maintenance Sep 24, 2024 14:00-18:00 PDT
      Our SMS carrier partner in France is conducting a planned maintenance from 24 September 2024 at 14:00 PDT until 24 September 2024 at 18:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from France handsets via subset of France long codes.
      Posted on Sep 04, 2024 - 09:01 PDT
      UK SMS Carrier Maintenance - O2 UK Sep 24, 2024 14:30-22:00 PDT
      The O2 UK network in the UK is conducting a planned maintenance from 24 September 2024 at 14:30 PDT until 24 September 2024 at 22:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from O2 UK handsets.
      Posted on Sep 18, 2024 - 07:06 PDT
      US SMS and MMS Carrier Maintenance - T-Mobile Sep 24, 2024 22:00 - Sep 25, 2024 06:00 PDT
      The T-Mobile network in the US is conducting a planned maintenance from 24 September 2024 at 22:00 PDT until 25 September 2024 at 06:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile US handsets.
      Posted on Sep 19, 2024 - 15:24 PDT
      US SMS Carrier Partner Maintenance Sep 24, 2024 23:00 - Sep 25, 2024 04:00 PDT
      Our SMS carrier partner in the US is conducting a planned maintenance from 24 September 2024 at 23:00 PDT until 25 September 2024 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from US handsets.
      Posted on Sep 18, 2024 - 22:31 PDT
      Germany and France Voice Carrier Partner Maintenance Sep 25, 2024 13:00-19:00 PDT
      Our Voice carrier partner in Germany and France are conducting a planned maintenance from 25 September 2024 at 13:00 PDT until 25 September 2024 at 19:00 PDT. During the maintenance window, there could be intermittent call disconnects or call failures to Twilio Germany, and to and from Twilio France phone numbers.
      Posted on Sep 16, 2024 - 09:02 PDT
      US and Canada SMS and MMS Carrier Partner Maintenance Sep 25, 2024 20:00 - Sep 26, 2024 00:00 PDT
      Our SMS and MMS carrier partner in US and Canada is conducting a planned maintenance from 25 September 2024 at 20:00 PDT until 26 September 2024 at 00:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from US and Canada handsets.
      Posted on Sep 01, 2024 - 22:20 PDT
      US SMS and MMS Carrier Maintenance - T-Mobile Sep 25, 2024 22:00 - Sep 26, 2024 04:00 PDT
      The T-Mobile network in the US is conducting a planned maintenance from 25 September 2024 at 22:00 PDT until 26 September 2024 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile US handsets.
      Posted on Sep 19, 2024 - 15:26 PDT
      Australia and New Zealand Voice Carrier Partner Maintenance Sep 26, 2024 05:00-11:00 PDT
      Our Voice carrier partner in Australia and New Zealand is conducting a planned maintenance from 26 September 2024 at 05:00 PDT until 26 September 2024 at 11:00 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio Australia and New Zealand phone numbers.
      Posted on Sep 18, 2024 - 19:38 PDT
      Twilio Voice Maintenance (Frankfurt, Germany) Sep 27, 2024 13:00-20:00 PDT
      Twilio is conducting a planned maintenance from 27 Sep 13:00 until 27 Sep 20:00 PDT on the Twilio Network Exchange in Frankfurt, Germany (DE1). During the maintenance window there could be intermittent impact on calls to and from Europe.
      Posted on Aug 26, 2024 - 16:05 PDT
      Twilio Interconnect Maintenance (Frankfurt, Germany) Sep 27, 2024 13:00-20:00 PDT
      Twilio is conducting planned maintenance from 27 Sep 13:00 until 27 Sep 20:00 PDT on the Twilio Network Exchange in Frankfurt, Germany (DE1). During the maintenance window there could be intermittent impact to services with Interconnects in DE1.
      Posted on Aug 26, 2024 - 16:06 PDT
      Twilio Interconnect Maintenance (Frankfurt, Germany) Sep 28, 2024 15:00-20:00 PDT
      Twilio is conducting planned maintenance from 28 Sep 15:00 until 28 Sep 20:00 PDT on the Twilio Network Exchange in Frankfurt, Germany (DE1). During the maintenance window there could be intermittent impact to services with Interconnects in DE1.
      Posted on Aug 26, 2024 - 16:06 PDT
      Twilio Voice Maintenance (Frankfurt, Germany) Sep 28, 2024 15:00-20:00 PDT
      Twilio is conducting a planned maintenance from 28 Sep 15:00 until 28 Sep 20:00 PDT on the Twilio Network Exchange in Frankfurt, Germany (DE1). During the maintenance window there could be intermittent impact on calls to and from Europe.
      Posted on Aug 26, 2024 - 16:06 PDT
      UK SMS Carrier Maintenance - 3 (Hutchison 3G UK Ltd) Sep 30, 2024 14:00-22:00 PDT
      The 3 (Hutchison 3G UK Ltd) network in the UK is conducting a planned maintenance from 30 September 2024 at 14:00 PDT until 30 September 2024 at 22:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from 3 (Hutchison 3G UK Ltd) UK handsets.
      Posted on Sep 18, 2024 - 00:15 PDT
      Czech Republic Voice Carrier Partner Maintenance Sep 30, 2024 16:00-20:30 PDT
      Our Voice carrier partner in the Czech Republic is conducting a planned maintenance from 30 September 2024 at 16:00 PDT until 30 September 2024 at 20:30 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio Czech Republic phone numbers.
      Posted on Sep 10, 2024 - 05:07 PDT
      Japan SMS Carrier Maintenance - Softbank Oct 2, 2024 06:00-14:00 PDT
      The Softbank network in Japan is conducting a planned maintenance from 02 October 2024 at 06:00 PDT until 02 October 2024 at 14:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Softbank Japan handsets.
      Posted on Sep 11, 2024 - 23:56 PDT
      Twilio Voice Maintenance (Australia) Oct 25, 2024 05:00-12:00 PDT
      Twilio is conducting a planned maintenance from 25 October 05:00 until 25 October 12:00 PDT on the Twilio network. During the maintenance window there could be intermittent impact on calls to and from Australia / New Zealand.
      Posted on Sep 18, 2024 - 15:42 PDT
      Twilio Interconnect Maintenance (Australia) Oct 25, 2024 05:00-12:00 PDT
      Twilio is conducting planned maintenance from 25 October 05:00 until 25 October 12:00 PDT on the Twilio Network Exchange in Sydney, Australia (AU1). During the maintenance window there could be intermittent impact to services with Interconnects in AU1.
      Posted on Sep 18, 2024 - 15:43 PDT
      Twilio Voice Maintenance (Australia) Oct 26, 2024 05:00-12:00 PDT
      Twilio is conducting a planned maintenance from 26 October 05:00 until 26 October 12:00 PDT on the Twilio network. During the maintenance window there could be intermittent impact on calls to and from Australia / New Zealand.
      Posted on Sep 18, 2024 - 15:44 PDT
      Twilio Interconnect Maintenance (Australia) Oct 26, 2024 05:00-12:00 PDT
      Twilio is conducting planned maintenance from 26 October 05:00 until 26 October 12:00 PDT on the Twilio Network Exchange in Sydney, Australia (AU1). During the maintenance window there could be intermittent impact to services with Interconnects in AU1.
      Posted on Sep 18, 2024 - 15:44 PDT
      System Metrics Month Week Day
      API Response Time - North America
      Fetching
      API Response Time - Europe
      Fetching
      Past Incidents
      Sep 19, 2024
      TrustHub, Regulatory Compliance, A2P Compliance, Toll-Free Verification and Short Codes systems are down
      Resolved - The TrustHub, Regulatory Compliance, A2P Compliance, Toll-Free Verification, and Short Codes systems are functional. This incident has been resolved.
      Sep 19, 12:12 PDT
      Update - The TrustHub, Regulatory Compliance, A2P Compliance, Toll-Free Verification, and Short Codes systems are functional. This incident has been resolved.
      Sep 19, 04:23 PDT
      Monitoring - We have been informed that a fix is implemented and the TrustHub, Regulatory Compliance, A2P Compliance, Toll-Free Verification, and Short Codes systems are functional. We will continue to monitor to ensure a full recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.
      Sep 19, 03:51 PDT
      Investigating - Customers attempting to access TrustHub, Regulatory Compliance, A2P Compliance, Toll-Free Verification, and Short Codes systems will receive 5xx in the console and API. We will update in the next 1 hour or as soon as we have more information.
      Sep 19, 03:38 PDT
      Intelligent Discovery Assistant causes Messaging Insights Console UI page to crash for some of the Messaging accounts
      Resolved - Intelligent Discovery Assistant causes Messaging Insights Console UI page to crash has been resolved and Console is operating normally at this time.
      Sep 19, 11:57 PDT
      Update - Our engineers have identified the issue with Intelligent Discovery Assistant that is causing Messaging Insights Console UI page to crash for some of the Messaging accounts. We expect to provide another update in 4 hours or as soon as more information becomes available.
      Sep 19, 10:31 PDT
      Identified - Our engineers have identified the issue with Intelligent Discovery Assistant that is causing Messaging Insights Console UI page to crash for some of the Messaging accounts. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Sep 19, 09:33 PDT
      Investigating - Our engineers are investigating an issue with Intelligent Discovery Assistant that is causing Messaging Insights Console UI page to crash for some of the Messaging accounts.
      Sep 19, 08:59 PDT
      SMS Delivery Delays to MTN Network in Uganda
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to MTN Network in Uganda. This incident has been resolved.
      Sep 19, 11:41 PDT
      Update - We are observing recovery in SMS delivery delays when sending messages to MTN Network in Uganda. We will continue monitoring the service to ensure a full recovery. We will provide another update in 4 hours or as soon as more information becomes available.
      Sep 19, 11:20 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to MTN Network in Uganda. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Sep 19, 09:16 PDT
      Investigating - We are experiencing SMS Delivery Delays to MTN Network in Uganda. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Sep 19, 08:28 PDT
      Gap in Voice Insights Call Summaries
      Resolved - The backfill is now complete and Voice Insights Call Summaries for calls that ended between 4:30 and 5:00AM are available.
      Sep 19, 10:59 PDT
      Update - Our engineers are continuing to work on backfilling the data between 4:30am and 5am PDT.
      Sep 19, 08:53 PDT
      Investigating - Voice insights Customers are not able to access call summaries from 4:30 am - 5:00 am PDT using API, console or eventstream.
      Sep 19, 06:34 PDT
      Voice Quality Issues to a Subset of Twilio Taiwan Numbers
      Resolved - Voice quality issues has been resolved and Twilio Taiwan numbers are operating normally at this time.
      Sep 19, 10:39 PDT
      Update - We continue observing voice quality issues with a subset of Twilio Taiwan numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 8 hour or as soon as more information becomes available.
      Sep 19, 08:31 PDT
      Update - We continue observing voice quality issues with a subset of Twilio Taiwan numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 4 hour or as soon as more information becomes available.
      Sep 19, 04:14 PDT
      Update - We continue observing voice quality issues with a subset of Twilio Taiwan numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hour or as soon as more information becomes available.
      Sep 19, 02:14 PDT
      Investigating - We are observing voice quality issues with a subset of Twilio Taiwan numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Sep 19, 01:14 PDT
      SMS Delivery Delays to Drillisch 1&1 Network in Germany
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Drillisch 1&1 network in Germany. This incident has been resolved.
      Sep 19, 08:07 PDT
      Update - We are observing recovery in SMS delivery delays when sending messages to the Drillisch 1&1 network in Germany. We will continue monitoring the service to ensure a full recovery. We will provide another update in 4 hours or as soon as more information becomes available.
      Sep 19, 08:06 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to the Drillisch 1&1 network in Germany. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Sep 19, 05:52 PDT
      Update - We continue to experience SMS delivery delays when sending messages to Drillisch 1&1 network in Germany. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Sep 19, 02:04 PDT
      Update - We continue to experience SMS delivery delays when sending messages to Drillisch 1&1 network in Germany. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Sep 19, 00:04 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Drillisch 1&1 network in Germany. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Sep 18, 23:04 PDT
      Toll-Free and 10DLC Provisioning/Cancellations Issues and Account Security US API Errors
      Resolved - Issues impacting toll-free has been resolved and toll-free and 10DLC provisioning/cancellations is operating normally at this time.
      Sep 19, 07:40 PDT
      Monitoring - Toll-free and 10DLC provisioning/cancellations are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
      Sep 19, 06:52 PDT
      Update - We are still investigating an issue impacting toll-free and 10DLC provisioning/cancellations and account security US API errors. We expect to provide another update in 4 hours or as soon as more information becomes available.
      Sep 19, 02:36 PDT
      Update - We continue investigating an issue impacting toll-free and 10DLC provisioning/cancellations. We expect to provide another update in 2 hour or as soon as more information becomes available.
      Sep 19, 00:36 PDT
      Investigating - We are investigating an issue impacting toll-free and 10DLC provisioning/cancellations. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Sep 18, 23:36 PDT
      United States SMS Carrier Maintenance - Verizon
      Completed - The scheduled maintenance has been completed.
      Sep 19, 02:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Sep 16, 21:00 PDT
      Scheduled - The Verizon network in the United States is conducting a planned maintenance from 16 September 2024 at 21:00 PDT until 19 September 2024 at 02:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Verizon United States handsets.
      Sep 13, 16:13 PDT
      US SMS Carrier Maintenance - Small US Carriers
      Completed - The scheduled maintenance has been completed.
      Sep 19, 01:30 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Sep 18, 21:01 PDT
      Scheduled - A subset of small networks in the US are conducting a planned maintenance from 18 September 2024 at 21:00 PDT until 19 September 2024 at 01:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from small US carriers handsets.
      Sep 14, 00:49 PDT
      Spain SMS Carrier Maintenance - Yoigo
      Completed - The scheduled maintenance has been completed.
      Sep 19, 00:02 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Sep 18, 17:01 PDT
      Scheduled - The Yoigo network in Spain is conducting an emergency maintenance from 18 September 2024 at 17:01 PDT until 19 September 2024 at 00:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Yoigo Spain handsets.
      Sep 18, 06:53 PDT
      US and Canada SMS and MMS Carrier Partner Maintenance
      Completed - The scheduled maintenance has been completed.
      Sep 19, 00:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Sep 18, 20:00 PDT
      Scheduled - Our SMS and MMS carrier partner in US and Canada is conducting a planned maintenance from 18 September 2024 at 20:00 PDT until 19 September 2024 at 00:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from US and Canada handsets.
      Sep 1, 22:20 PDT
      Sep 18, 2024
      Automated Alert: No Customer Impact
      Resolved - We have fully investigated the Apple Push Notification issue triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.
      Sep 18, 22:58 PDT
      Investigating - Our monitoring systems have detected a potential issue with Apple Push Notifications. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Sep 18, 21:37 PDT
      Russia SMS Carrier Maintenance - MTS
      Completed - The scheduled maintenance has been completed.
      Sep 18, 22:31 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Sep 18, 21:30 PDT
      Scheduled - The MTS network in Russia is conducting a planned maintenance from 18 September 2024 at 21:30 PDT until 18 September 2024 at 22:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MTS Russia handsets.
      Sep 16, 16:23 PDT
      TaskRouter Scheduled Maintenance
      Completed - The scheduled maintenance has been completed.
      Sep 18, 22:30 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Sep 18, 21:00 PDT
      Scheduled - Maintenance Details: We will be performing a brief TaskRouter database update in the US1 region, specifically adding new columns to a table. This update is expected to be completed in less than a minute and should not affect your service.

      Monitoring: Our team will closely watch the system's performance during and after the update to ensure everything runs smoothly.

      Contingency Plan: In the unlikely event of any issues, we are prepared to revert the changes immediately.
      Sep 12, 02:19 PDT
      UK SMS Carrier Maintenance - 3 (Hutchison 3G UK Ltd)
      Completed - The scheduled maintenance has been completed.
      Sep 18, 22:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Sep 18, 14:00 PDT
      Scheduled - The 3 (Hutchison 3G UK Ltd) network in the UK is conducting a planned maintenance from 18 September 2024 at 14:00 PDT until 18 September 2024 at 22:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from 3 (Hutchison 3G UK Ltd) UK handsets.
      Sep 10, 02:03 PDT
      SMS Delivery Delays to Multiple Networks in Taiwan for a Subset of Twilio Numbers
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to multiple networks in Taiwan for a subset of Twilio numbers. This incident has been resolved.
      Sep 18, 17:16 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to multiple networks in Taiwan for a subset of Twilio numbers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Sep 18, 15:27 PDT
      Update - We are continuing to experience SMS delivery delays when sending messages to multiple networks in Taiwan for a subset of Twilio numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Sep 18, 14:27 PDT
      Update - We continuing to experience SMS delivery delays when sending messages to multiple networks in Taiwan for a subset of Twilio numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Sep 18, 12:39 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to multiple networks in Taiwan for a subset of Twilio numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Sep 18, 11:37 PDT
      Russia SMS Carrier Maintenance - Megafon and Yota
      Completed - The scheduled maintenance has been completed.
      Sep 18, 17:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Sep 18, 13:00 PDT
      Scheduled - The Megafon and Yota networks in Russia are conducting a planned maintenance from 18 September 2024 at 13:00 PDT until 18 September 2024 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Megafon and Yota Russia handsets.
      Sep 12, 08:50 PDT
      MMS Delivery Delays to Multiple Networks in the US for a Subset of Short Codes
      Resolved - We are no longer experiencing MMS delivery delays when sending messages to multiple networks in the US for a subset of Short Codes. This incident has been resolved.
      Sep 18, 16:22 PDT
      Monitoring - We are observing recovery in MMS delivery delays when sending messages to multiple networks in the US for a subset of Short Codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Sep 18, 14:25 PDT
      Investigating - We are experiencing MMS delivery delays when sending messages to multiple networks in the US for a subset of Short Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Sep 18, 13:36 PDT
      SMS Delivery Delays to T-Mobile Network in United States via a Subset of Short Codes
      Resolved - Twilio Short Code SMS deliverability was degraded for 50 minutes between 14:15 and 15:05 Pacific Time on 09/18/2024. During this period of time customers may have experienced SMS delivery delays to T-Mobile network in the United States via a specific subset of short codes. The issue has now been resolved.
      Sep 18, 15:30 PDT
      Issue With Severless Functions and Assets
      Resolved - Our engineers have investigated the reported issue with Functions & Assets, and this issue has been confirmed to not be a widespread impact to customers. Functions & Assets is operating normally and this issue is resolved.
      Sep 18, 13:54 PDT
      Update - Our engineers have identified the issue with Functions & Assets and are working to deploy a fix. At this time, customers might see issues when opening the editor in Function & Assets. We expect to provide another update in 30 minutes, or as soon as more information becomes available.
      Sep 18, 13:34 PDT
      Identified - Our engineers have identified the issue with Functions & Assets and are working to deploy a fix. At this time, customers might see issues when opening the editor in Function & Assets. We expect to provide another update in 15 minutes, or as soon as more information becomes available.
      Sep 18, 13:11 PDT
      Investigating - Our monitoring systems have detected a potential issue with Functions & Assets. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Sep 18, 12:20 PDT
      On Call Engineers are Investigating an issue with Recording Transcriptions
      Resolved - We have fully investigated the issue with Recording Transcriptions, and it was determined that there is no noticeable customer impact. All systems are operational.
      Sep 18, 13:26 PDT
      Investigating - Our monitoring systems have detected a potential issue with Recording Transcriptions. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Sep 18, 12:45 PDT
      Inbound SMS Delivery Delays to the Subset of Twilio Phone Numbers and Outbound SMS Delivery Delays to Smart Network in Philippines
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Smart Network in Philippines. This incident has been resolved.
      Sep 18, 12:36 PDT
      Monitoring - We have started seeing recovery for the issue causing inbound SMS delivery delay to the subset of Twilio phone numbers and outbound SMS delivery delays when sending messages to Smart Network in the Philippines. We will provide another update in 2 hours or as soon as more information becomes available.
      Sep 18, 10:33 PDT
      Update - We continue experiencing inbound SMS delivery delay to the subset of Twilio phone numbers and outbound SMS delivery delays when sending messages to Smart Network in the Philippines. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Sep 18, 06:46 PDT
      Update - We continue experiencing inbound SMS delivery delay to the subset of Twilio phone numbers and outbound SMS delivery delays when sending messages to Smart Network in the Philippines. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Sep 18, 04:53 PDT
      Investigating - We continue experiencing inbound SMS delivery delay to the subset of Twilio phone numbers and outbound SMS delivery delays when sending messages to Smart Network in the Philippines. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hours or as soon as more information becomes available.
      Sep 18, 03:53 PDT
      SMS Delivery Delays to Syriatel Holding Network in Syria
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Syriatel Holding Network in Syria. This incident has been resolved.
      Sep 18, 07:19 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Syriatel Holding Network in Syria. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Sep 18, 05:32 PDT
      Update - We continue experiencing SMS delivery delays when sending messages to Syriatel Holding Network in Syria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Sep 18, 01:40 PDT
      Update - We are experiencing SMS delivery delays when sending messages to Syriatel Holding Network in Syria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Sep 17, 23:40 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Syriatel Holding Network in Syria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Sep 17, 23:01 PDT
      Call Failures to a Subset of Twilio Numbers in Portugal
      Resolved - We are no longer experiencing call failures to a subset of phone numbers in Portugal. This incident has been resolved.
      Sep 18, 05:44 PDT
      Update - We have started seeing recovery for a subset of call failures to Twilio Portugal phone numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 4 hours or as soon as more information becomes available.
      Sep 18, 01:44 PDT
      Monitoring - We have started seeing recovery for a subset of call failures to Twilio Portugal phone numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Sep 17, 23:44 PDT
      Update - We are still observing a subset of call failures to Twilio Portugal phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
      Sep 17, 19:55 PDT
      Update - We are still observing a subset of call failures to Twilio Portugal phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
      Sep 17, 16:38 PDT
      Update - We are still observing a subset of call failures to Twilio Portugal phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Sep 17, 14:47 PDT
      Investigating - We are observing a subset of call failures to Twilio Portugal phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Sep 17, 13:53 PDT
      US and Canada SMS Carrier Partner Maintenance
      Completed - The scheduled maintenance has been completed.
      Sep 18, 04:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Sep 18, 02:00 PDT
      Scheduled - Our SMS carrier partner in US and Canada is conducting a planned maintenance from 18 September 2024 at 02:00 PDT until 18 September 2024 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from US and Canada handsets.
      Sep 3, 15:40 PDT
      Multiple Destination MMS Carrier Partner Maintenance
      Completed - The scheduled maintenance has been completed.
      Sep 18, 03:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Sep 17, 22:00 PDT
      Scheduled - Our MMS carrier partner in the US, Canada and Puerto Rico is conducting an emergency maintenance from 17 September 2024 at 22:00 PDT until 18 September 2024 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from US, Canada and Puerto Rico handsets via US, Canada and Puerto Rico long codes.
      Sep 17, 21:59 PDT
      Expense Management Page is Currently Unaccessible on Twilio Console
      Resolved - The Expense Management Page on Twilio Billing Console is functional. This incident has been resolved.
      Sep 18, 02:30 PDT
      Monitoring - We have been informed that a fix is implemented and the Expense Management Page on Twilio Billing Console is functional. We will continue to monitor to ensure a full recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.
      Sep 18, 01:59 PDT
      Update - The Expense Management page is currently not accessible to customers on Twilio Billing Console. We have identified a fix and are continuing working on a fix. We will provide a next update in 2 hours or as soon as the next update is available.
      Sep 18, 01:21 PDT
      Identified - The Expense Management page is currently not accessible to customers on Twilio Billing Console. We have identified a fix and are currently rolling out a fix for this.
      Sep 18, 00:21 PDT
      Trusthub Database Upgrade
      Completed - The scheduled maintenance has been completed.
      Sep 18, 01:30 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Sep 18, 00:30 PDT
      Scheduled - Trusthub is undergoing critical infrastructural changes and will be back soon.
      Sep 17, 05:11 PDT
      SMS Delivery Delays to Glo Network in Nigeria
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Glo Network in Nigeria. This incident has been resolved.
      Sep 18, 01:09 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Glo Network in Nigeria. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Sep 17, 23:17 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Glo Network in Nigeria. We accidentally resolved a status post for this incident at https://status.twilio.com/incidents/q6tgyl1y12gj. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
      Sep 17, 11:32 PDT
      Canada SMS Carrier Partner Maintenance
      Completed - The scheduled maintenance has been completed.
      Sep 18, 00:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Sep 17, 21:00 PDT
      Scheduled - Our SMS carrier partner in Canada is conducting a planned maintenance from 17 September 2024 at 21:00 PDT until 18 September 2024 at 00:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Canada handsets via Canada short codes.
      Sep 13, 15:59 PDT
      Sep 17, 2024
      SMS Delivery Delays To and From a Subset of Twilio Chile Phone Numbers
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to and from a subset of Twilio Chile Phone Numbers. . This incident has been resolved.
      Sep 17, 19:49 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to and from a subset of Twilio Chile Phone Numbers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Sep 17, 18:07 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to and from a subset of Twilio Chile Phone Numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Sep 17, 17:13 PDT
      Account Security API Errors over EE Network in UK
      Resolved - The issue affecting intermittent errors with Security API over EE network in the UK has been resolved, and the service is functioning normally at this time.
      Sep 17, 19:24 PDT
      Update - We are continuing to investigate intermittent errors with Security API over EE network in the UK. Our engineering team has been alerted and is actively investigating. We will update in 1 hour or as soon as we have more information.
      Sep 17, 17:10 PDT
      Investigating - Our monitoring systems have detected a potential issue with Security API over EE network in the UK. Our engineering team has been alerted and is actively investigating. We will update in 1 hour or as soon as we have more information.
      Sep 17, 16:11 PDT
      SMS Delivery Delays to Dish Network in the US for a Subset of Short Codes and Twilio Toll-Free Numbers
      Resolved - We are continuing to experience Delivery Report delays for messages sent to Dish network in the US for a subset of Toll Free Numbers, however we will instead be contacting impacted customers individually in order to provide further updates on this incident. This post can be considered resolved.
      Sep 17, 15:22 PDT
      Update - We continue experiencing Delivery Reports delays for messages sent to Dish network in the US. We can confirm the Message Delivery is no longer impacted. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
      Sep 17, 13:30 PDT
      Update - We continue experiencing Delivery Reports delays for messages sent to Dish network in the US. We can confirm the Message Delivery is no longer impacted. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
      Sep 16, 13:39 PDT
      Update - We continue experiencing Delivery Reports delays for messages sent to Dish network in the US. We can confirm the Message Delivery is no longer impacted. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
      Sep 15, 13:35 PDT
      Update - We continue experiencing Delivery Reports delays for messages sent to Dish network in the US. We can confirm the Message Delivery is no longer impacted. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
      Sep 14, 13:47 PDT
      Update - We have identified that this incident is impacting the Delivery Reports for messages sent to Dish Network in the US, we can confirm that the Message Delivery is no longer impacted. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
      Sep 13, 13:42 PDT
      Update - The issue with SMS delivery via a subset of Short Codes is now resolved, however, we continue to experience SMS delivery delays via Twilio Toll-Free Numbers to Dish network in the US. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
      Sep 13, 00:45 PDT
      Update - The issue with SMS delivery via a subset of Short Codes is now resolved, however, we continue to experience SMS delivery delays via Twilio Toll-Free Numbers to Dish network in the US. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
      Sep 12, 08:44 PDT
      Update - The issue with SMS delivery via a subset of Short Codes is now resolved, however, we continue to experience SMS delivery delays via Twilio Toll-Free Numbers to Dish network in the US. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      Sep 12, 00:44 PDT
      Update - The issue with SMS delivery via a subset of Short Codes is now resolved, however, we continue to experience SMS delivery delays via Twilio Toll-Free Numbers to Dish network in the US. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Sep 11, 20:44 PDT
      Investigating - We are observing recovery in SMS delivery via a subset of Short Codes, however, we are still experiencing SMS delivery delay via Twilio Toll-Free Numbers to Dish network in the US. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Sep 11, 18:23 PDT
      Monitoring - We are observing recovery in SMS delivery delay to Dish Network in the US over a subset of Toll-Free Numbers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Sep 11, 17:32 PDT
      Update - We continue to experience SMS delivery delay to Dish Network in the US over a subset of Toll-Free Numbers. We have identified that a subset of Short Codes started to be impacted by this situation. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
      Sep 11, 09:55 PDT
      Update - We continue to experience SMS delivery delay to Dish Network over a subset of Twilio Toll-Free Numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
      Sep 10, 10:10 PDT
      Update - We are still experiencing SMS delivery delay to Dish Network via Twilio Toll-Free Numbers and a Subset Of Short Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
      Sep 9, 22:20 PDT
      Update - We are still experiencing SMS delivery delay to Dish Network in US via Twilio Toll-Free Numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
      Sep 9, 00:17 PDT
      Update - We are still experiencing SMS delivery delay to Dish Network in US via Twilio Toll-Free Numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
      Sep 8, 22:22 PDT
      Update - We are still experiencing SMS delivery delay to Dish Network in US via Twilio Toll-Free Numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
      Sep 7, 22:23 PDT
      Update - We are still experiencing SMS delivery delay to Dish Network in US via Twilio Toll-Free Numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
      Sep 6, 22:30 PDT
      Update - We are experiencing SMS delivery delay to Dish Network in US via Twilio Toll-Free Numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available
      Sep 5, 22:30 PDT
      Update - We are experiencing SMS delivery delay to Dish Network in US via Twilio Toll-Free Numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available
      Sep 5, 21:38 PDT
      Update - We are still experiencing SMS delivery delay to Dish Network in US via subset of Longcode. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
      Sep 5, 16:12 PDT
      Update - We are still experiencing SMS delivery delay to Dish Network in US via subset of Longcode. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
      Sep 4, 23:27 PDT
      Update - We are still experiencing SMS delivery delay to Dish Network in US via subset of Longcode. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      Sep 4, 15:27 PDT
      Update - We are still experiencing SMS delivery delay to Dish Network in US via subset of Longcode. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Sep 4, 11:10 PDT
      Update - We are still experiencing SMS delivery delay to Dish Network in US via subset of Longcode. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Sep 4, 07:17 PDT
      Update - We are still experiencing SMS delivery delay to Dish Network in US via subset of Longcode. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Sep 4, 03:21 PDT
      Update - We are still experiencing SMS delivery delay to Dish Network in US via subset of Longcode. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Sep 4, 01:26 PDT
      Investigating - We are experiencing SMS delivery delay to Dish Network in US via subset of Longcode. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Sep 4, 00:31 PDT
      SMS Delivery Delays to CTBC Network in Brazil for a Subset of Short Codes
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to CTBC Network in Brazil for a subset of short codes. This incident has been resolved.
      Sep 17, 11:27 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to CTBC Network in Brazil for a subset of short codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 4 hours or as soon as more information becomes available.
      Sep 17, 06:21 PDT
      Update - We are still experiencing SMS delivery delays when sending messages to CTBC Network in Brazil for a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      Sep 16, 23:56 PDT
      Update - We are still experiencing SMS delivery delays when sending messages to CTBC Network in Brazil for a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Sep 16, 19:29 PDT
      Update - We are experiencing SMS delivery delays when sending messages to CTBC Network in Brazil for a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Sep 16, 17:06 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to CTBC Network in Brazil for a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hours or as soon as more information becomes available.
      Sep 16, 16:06 PDT
      Lookup API Returning Inconsistent Results
      Resolved - Twilio Lookup API was degraded for 47 days between June 8th 12:00 PM and July 25th 1:50 AM Pacific Time. During this period of time, customers may have experienced issues retrieving information in around 0.1% of API calls. The issue has now been resolved.
      Sep 17, 11:06 PDT
      Monitoring - Our engineers are currently investigating the customer impact of a retroactive issue with Lookup. We will follow up and provide customer impact details within 2 hours.
      Sep 17, 10:00 PDT
      SMS Delivery Delays to Glo Network in Nigeria
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Glo Network in Nigeria. This incident has been resolved.
      Sep 17, 10:30 PDT
      Update - We continue to experience SMS Delivery Delays to Glo Network in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
      Sep 16, 21:57 PDT
      Update - We continue experiencing SMS Delivery Delays to Glo Network in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      Sep 16, 14:11 PDT
      Update - We continue experiencing SMS Delivery Delays to Glo Network in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Sep 16, 10:11 PDT
      Update - We continue experiencing SMS Delivery Delays to Glo Network in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Sep 16, 08:17 PDT
      Investigating - We are experiencing SMS Delivery Delays to Glo Network in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Sep 16, 07:26 PDT
      SMS Delivery Delays to Jio Network in India
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Jio Network in India. This incident has been resolved.
      Sep 17, 08:40 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Jio network in India. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Sep 17, 06:42 PDT
      Update - We continue experiencing SMS delivery delays when sending messages to Jio Network in India. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Sep 17, 02:53 PDT
      Update - We continue experiencing SMS delivery delays when sending messages to Jio Network in India. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Sep 17, 00:53 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Jio Network in India. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Sep 16, 23:55 PDT
      Add Funds Page Currently Unaccessible on Twilio Billing Console
      Resolved - The issue related to the Add Fund Page on the Twilio Billing Console has been resolved, and the page is functioning normally at this time.
      Sep 17, 06:33 PDT
      Monitoring - A fix has been implemented, and we are monitoring the results. We will continue monitoring the Twilio Billing Console Page to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.
      Sep 17, 06:04 PDT
      Identified - The issue has been identified and a fix is being implemented.
      Sep 17, 05:01 PDT
      Investigating - Currently we are experiencing an issue with links in Console to the Add Funds experience. A workaround for this issue is possible by using this link: https://console.twilio.com/us1/billing/manage-billing/billing-overview?frameUrl=%2Fconsole%2Fbilling%2Fadd-funds%3Fx-target-region%3Dus1. We have identified the issue and are working on fixing this issue.
      Sep 17, 05:00 PDT
      Mexico SMS Carrier Maintenance - AT&T
      Completed - The scheduled maintenance has been completed.
      Sep 17, 05:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Sep 16, 23:00 PDT
      Scheduled - The AT&T network in Mexico is conducting a planned maintenance from 16 September 2024 at 23:00 PDT until 17 September 2024 at 05:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from AT&T Mexico handsets.
      Sep 13, 15:05 PDT
      US SMS Carrier Maintenance - Small US Carriers
      Completed - The scheduled maintenance has been completed.
      Sep 17, 01:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Sep 16, 21:01 PDT
      Scheduled - A subset of small networks in the US are conducting a planned maintenance from 16 September 2024 at 21:00 PDT until 17 September 2024 at 01:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from small US carriers handsets.
      Sep 9, 23:55 PDT
      Sep 16, 2024
      Outbound Degraded Call Audio to Multiple Networks in Colombia
      Resolved - The issue related to audio degradation when placing outbound calls to multiple networks in Colombia for a subset of Twilio numbers, has been resolved and the service is functioning normally at this time.
      Sep 16, 19:26 PDT
      Monitoring - We are observing recovery in audio degradation when placing outbound calls to multiple networks in Colombia for a subset of Twilio numbers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Sep 16, 16:55 PDT
      Update - We are experiencing audio degradation when placing outbound calls to multiple networks in Colombia for a subset of Twilio numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hour or as soon as more information becomes available.
      Sep 16, 15:40 PDT
      Update - We are experiencing audio degradation when placing outbound calls to multiple networks in Colombia for a subset of Twilio numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Sep 16, 14:40 PDT
      Investigating - Our monitoring systems have detected a potential issue with outbound call audio in Colombia. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Sep 16, 14:28 PDT
      France and Germany Voice Carrier Partner Maintenance
      Completed - The scheduled maintenance has been completed.
      Sep 16, 18:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Sep 16, 13:00 PDT
      Scheduled - Our Voice carrier partner in France and Germany is conducting a planned maintenance from 16 September 2024 at 13:00 PDT until 16 September 2024 at 18:00 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio France and Germany phone numbers.
      Sep 2, 16:35 PDT
      Russia SMS Carrier Maintenance - Megafon
      Completed - The scheduled maintenance has been completed.
      Sep 16, 17:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Sep 16, 13:01 PDT
      Scheduled - The Megafon network in Russia is conducting an emergency maintenance from 16 September 2024 at 13:00 PDT until 16 September 2024 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Megafon Russia handsets.
      Sep 10, 05:01 PDT
      SMS Delivery Delays to Viettel Network in Burundi
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Viettel Network in Burundi. This incident has been resolved.
      Sep 16, 10:46 PDT
      Monitoring - We are observing an improvement on SMS delivery delays when sending messages to Viettel Network in Burundi. Our Engineers are monitoring the issue. We will provide another update in 2 hours or as soon as more information is available.
      Sep 16, 08:58 PDT
      Update - We continue experiencing SMS delivery delays when sending messages to Viettel Network in Burundi. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Sep 16, 06:27 PDT
      Update - We continue experiencing SMS delivery delays when sending messages to Viettel Network in Burundi. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Sep 16, 04:33 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Viettel Network in Burundi. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Sep 16, 03:41 PDT
      Spain SMS Carrier Maintenance - Yoigo
      Completed - The scheduled maintenance has been completed.
      Sep 16, 00:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Sep 15, 17:00 PDT
      Scheduled - The Yoigo network in Spain is conducting a planned maintenance from 15 September 2024 at 17:01 PDT until 16 September 2024 at 00:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Yoigo Spain handsets.
      Sep 10, 06:13 PDT
      Sep 15, 2024
      SMS Delivery Receipt Delays to Multiple Networks in US.
      Resolved - We are no longer experiencing SMS delivery receipt delays to multiple networks in US via a subset of Twilio short codes. This incident has been resolved.
      Sep 15, 19:50 PDT
      Monitoring - We have started seeing recovery for intermittent SMS delivery receipt delays to multiple networks in US via a subset of Twilio short codes. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Sep 15, 17:53 PDT
      Update - We were experiencing SMS delivery receipt delays to multiple networks in US via a subset of Twilio short codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available
      Sep 15, 17:06 PDT
      Investigating - Our monitoring systems have detected a potential issue with SMS Delivery Reporting Delays To Multiple Networks In US Via A Subset Of Twilio Shortcodes . Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Sep 15, 16:44 PDT
      SMS Delivery Delays to Natcom Network in Haiti
      Resolved - The issue affecting intermittent SMS Delivery Delays to Natcom Network in Haiti has been resolved, and the service is functioning normally at this time.
      Sep 15, 13:39 PDT
      Monitoring - We have started seeing recovery for intermittent SMS Delivery Delays to Natcom Network in Haiti. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Sep 15, 13:17 PDT
      Update - We are continuing to experience SMS delivery delays when sending messages to Natcom network in Haiti. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      Sep 15, 05:23 PDT
      Update - We are continuing to experience SMS delivery delays when sending messages to Natcom network in Haiti. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Sep 15, 01:23 PDT
      Update - We are continuing to experience SMS delivery delays when sending messages to Natcom Network in Haiti. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Sep 14, 23:23 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Natcom Network in Haiti. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Sep 14, 22:23 PDT
      Inbound Call Failures to a Subset of Twilio Phone Numbers in Denmark
      Resolved - The issue affecting inbound calls to a subset of Twilio phone numbers in Denmark has been resolved, and the service is functioning normally at this time.
      Sep 15, 02:21 PDT
      Monitoring - We have started seeing recovery for inbound calls to a subset of Twilio phone numbers in Denmark. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Sep 15, 00:25 PDT
      Update - We are continuing to investigate on the Inbound Call Failures to a Subset of Twilio Phone Numbers in Denmark. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Sep 14, 22:25 PDT
      Investigating - We are observing Inbound Call Failures to a Subset of Twilio Phone Numbers in Denmark. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Sep 14, 21:25 PDT
      Italy Account Security Carrier Partner Maintenance - Wind Tre
      Completed - The scheduled maintenance has been completed.
      Sep 15, 02:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Sep 14, 14:00 PDT
      Scheduled - Our carrier partner Wind Tre Italy is conducting a planned maintenance from 14 September 2024 at 14:00 PDT until 15 September 2024 at 02:00 PDT. During the maintenance window, there could be intermittent API request failures for Wind Tre Italy customers.



      Impacted Products: Verify Silent Network Auth, Lookup SIM Swap, Lookup Identity Match, Legacy Identity MatchAndAttributes.
      Sep 12, 08:51 PDT
      Sep 14, 2024
      SMS Delivery Delays to AT&T Network in Mexico
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to AT&T Network in Mexico. This incident has been resolved.
      Sep 14, 23:39 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to AT&T Network in Mexico. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Sep 14, 21:49 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to AT&T Network in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Sep 14, 20:49 PDT
      SMS Delivery Delays To Multiple Network In India Via A Subset Of Twilio Shortcodes
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to multiple networks in India via a subset of Twilio short codes. This incident has been resolved.
      Sep 14, 10:02 PDT
      Monitoring - We are observing recovery in delivery report delays when sending to multiple networks in India via a subset of Twilio Short Codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Sep 14, 08:47 PDT
      Update - We are continuing to investigate this issue.
      Sep 14, 08:03 PDT
      Investigating - Our monitoring systems have detected a potential issue with outbound (only) SMS Delivery delays to multiple networks In India. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Sep 14, 07:55 PDT
      New Zealand SMS Carrier Partner Maintenance
      Completed - The scheduled maintenance has been completed.
      Sep 14, 05:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Sep 14, 04:00 PDT
      Scheduled - Our SMS carrier partner in New Zealand is conducting a planned maintenance from 14 September 2024 at 04:00 PDT until 14 September 2024 at 05:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from New Zealand handsets.
      Sep 8, 22:41 PDT
      Sep 13, 2024
      SMS Delivery Report Delays to Multiple Networks in the US for a Subset of Short Codes
      Resolved - We are no longer experiencing SMS delivery report delays to multiple networks in the US for a subset of short codes. This incident has been resolved.
      Sep 13, 13:15 PDT
      Monitoring - We are observing recovery in SMS delivery report delays to multiple networks in the US for a subset of short codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Sep 13, 11:32 PDT
      Investigating - We are experiencing SMS delivery report delays to multiple networks in the US for a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Sep 13, 10:38 PDT
      SMS Delivery Failures to Orange Network in Tunisia
      Resolved - We are no longer experiencing SMS delivery failures to Orange Network in Tunisia. This incident has been resolved.
      Sep 13, 09:03 PDT
      Monitoring - We are observing successful SMS delivery to Orange Network in Tunisia. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Sep 13, 06:59 PDT
      Update - We continue to experience SMS delivery failures to Orange Network in Tunisia. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in the next 8 hours or as soon as more information becomes available.
      Sep 12, 23:07 PDT
      Update - We continue to experience SMS delivery failures to Orange Network in Tunisia. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in the next 4 hours or as soon as more information becomes available.
      Sep 12, 19:07 PDT
      Update - We are still experiencing SMS delivery failures to Orange Network in Tunisia. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Sep 12, 17:06 PDT
      Update - We are experiencing SMS delivery failures to Orange Network in Tunisia. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Sep 12, 16:19 PDT
      Investigating - Our monitoring systems have detected a potential issue with SMS delivery failures to Orange Network in Tunisia. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Sep 12, 16:13 PDT
      US and Canada SMS and MMS Carrier Partner Maintenance
      Completed - The scheduled maintenance has been completed.
      Sep 13, 00:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Sep 12, 20:01 PDT
      Scheduled - Our SMS and MMS carrier partner in US and Canada is conducting a planned maintenance from 12 September 2024 at 20:00 PDT until 13 September 2024 at 00:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from US and Canada handsets.
      Sep 11, 17:05 PDT
      Sep 12, 2024
      SMS Delivery Reports Delay To Tim Network In Brazil
      Resolved - We are no longer experiencing delivery report delays when sending to Tim Network in Brazil. This incident has been resolved.
      Sep 12, 22:15 PDT
      Monitoring - We are observing recovery in delivery report delays when sending to Tim Network in Brazil. We will continue monitoring the service to ensure a full recovery. And, we will provide another update in 2 hours or as soon as more information becomes available.
      Sep 12, 20:21 PDT
      Update - We are still experiencing delays in receiving message delivery reports when sending to Tim Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in the next 2 hours or as soon as more information becomes available.
      Sep 12, 19:27 PDT
      Investigating - We are experiencing delays in receiving message delivery reports when sending to Tim Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Sep 12, 18:27 PDT
      US SMS Carrier Maintenance - Small US Carriers
      Completed - The scheduled maintenance has been completed.
      Sep 12, 22:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Sep 12, 20:00 PDT
      Scheduled - A subset of small networks in the US are conducting a planned maintenance from 12 September 2024 at 20:00 PDT until 12 September 2024 at 22:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from small US carriers handsets.
      Sep 9, 23:45 PDT
      Czech Republic Voice Carrier Partner Maintenance
      Completed - The scheduled maintenance has been completed.
      Sep 12, 20:30 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Sep 12, 18:00 PDT
      Scheduled - Our Voice carrier partner in the Czech Republic is conducting an emergency maintenance from 12 September 2024 at 18:00 PDT until 12 September 2024 at 20:30 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio Czech Republic phone numbers.
      Sep 12, 07:40 PDT
      Portugal SMS Carrier Partner Maintenance
      Completed - The scheduled maintenance has been completed.
      Sep 12, 19:30 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Sep 12, 17:30 PDT
      Scheduled - Our SMS carrier partner in Portugal is conducting a planned maintenance from 11 September 2024 at 17:30 PDT until 11 September 2024 at 19:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Portugal handsets.
      Sep 10, 15:34 PDT
      Russia SMS Carrier Maintenance - Megafon
      Completed - The scheduled maintenance has been completed.
      Sep 12, 17:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Sep 12, 13:00 PDT
      Scheduled - The Megafon network in Russia is conducting an emergency maintenance from 12 September 2024 at 13:00 PDT until 12 September 2024 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Megafon Russia handsets.
      Sep 10, 05:00 PDT
      SMS Delivery Failures to Evolve Cellular Network in the US
      Resolved - We're still experiencing SMS delivery failures to Evolve Cellular network in the US. We are closing this incident and will reach out to the impacted customers individually for further follow-ups.
      Sep 12, 13:38 PDT
      Update - We continue to experience SMS delivery failures to Evolve Cellular Network in the US. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
      Sep 11, 21:39 PDT
      Update - We are still experiencing SMS delivery failures to Evolve Cellular Network in the US. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
      Sep 10, 21:20 PDT
      Update - We are still experiencing SMS delivery failures to Evolve Cellular Network in the US. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
      Sep 9, 21:22 PDT
      Update - We are still experiencing SMS delivery failures to Evolve Cellular Network in the US. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
      Sep 8, 21:32 PDT
      Update - We are still experiencing SMS delivery failures to Evolve Cellular Network in the US. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
      Sep 7, 21:44 PDT
      Update - We are still experiencing SMS delivery failures to Evolve Cellular Network in the US. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.
      Sep 7, 05:42 PDT
      Update - We are still experiencing SMS delivery failures to Evolve Cellular Network in the US. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
      Sep 6, 21:49 PDT
      Update - We are experiencing SMS delivery failures to Evolve Cellular Network in the US. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
      Sep 6, 17:49 PDT
      Update - We are experiencing SMS delivery failures to Evolve Cellular Network in the US. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Sep 6, 15:53 PDT
      Investigating - We are experiencing SMS delivery failures to Evolve Cellular Network in the US. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Sep 6, 14:40 PDT
      SMS Delivery Failure to Rogers Network in Canada for a Subset of Short Codes
      Resolved - We have fully investigated the SMS Delivery Failure to Rogers Network in Canada for a Subset of Short Codes issue, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.
      Sep 12, 12:22 PDT
      Investigating - We are experiencing SMS Delivery Failure to Rogers Network in Canada for a Subset of Short Codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Sep 12, 11:52 PDT
      Automated Alert: Minimal Customer Impact
      Resolved - We have fully investigated the identity issue, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.
      Sep 12, 12:00 PDT
      Investigating - Our monitoring systems have detected a potential issue with Identity. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Sep 12, 11:40 PDT
      SMS Delivery Delays to Altan Redes Network in Mexico
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Altan Redes network in Mexico. This incident has been resolved.
      Sep 12, 09:40 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Altan Redes network in Mexico. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Sep 12, 07:45 PDT
      Investigating - We continue to experience SMS delivery delays when sending messages to Altan Redes network in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      Sep 12, 00:11 PDT
      Monitoring - We continue to experience SMS delivery delays when sending messages to Altan Redes network in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      Sep 12, 00:08 PDT
      Update - We continue to experience SMS delivery delays when sending messages to Altan Redes network in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Sep 11, 23:53 PDT
      Update - We continue to experience SMS delivery delays when sending messages to Altan Redes network in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hour or as soon as more information becomes available.
      Sep 11, 21:38 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Altan Redes network in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Sep 11, 20:34 PDT
      Twilio Programmable Messaging API
      Resolved - The Twilio Programmable Messaging API was partially degraded for 2 minutes on September 12, 2024 between 8:24am PST and 8:26am PST. During this period of time, customers may have received 5xx's in API responses when sending a message. This issue has now been resolved.
      Sep 12, 09:20 PDT
      Issue with Inbound and Outbound Message Post Processing
      Resolved - Inbound and outbound message post processing issue has been resolved and it is operating normally at this time.
      Sep 12, 06:47 PDT
      Monitoring - Inbound and outbound message post processing is now operating normally. Customers may experience post processing delays with a small proportion of existing messages (for example Status Callbacks). We will continue to monitor for system stability. We’ll provide another update in 30 minutes or as soon as more information becomes available.
      Sep 12, 05:54 PDT
      Investigating - Our monitoring systems have detected a potential issue Programmable Messaging. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Sep 12, 04:50 PDT
      US SMS Carrier Maintenance - US Cellular
      Completed - The scheduled maintenance has been completed.
      Sep 12, 02:30 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Sep 11, 23:30 PDT
      Scheduled - The US Cellular network in the US is conducting an emergency maintenance from 11 September 2024 at 23:30 PDT until 12 September 2024 at 02:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from US Cellular US handsets.
      Sep 11, 04:57 PDT
      US SMS Carrier Maintenance - Small US Carriers
      Completed - The scheduled maintenance has been completed.
      Sep 12, 01:24 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Sep 11, 21:00 PDT
      Scheduled - A subset of small networks in the US are conducting a planned maintenance from 11 September 2024 at 21:00 PDT until 12 September 2024 at 01:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from small US carriers handsets.
      Sep 6, 22:55 PDT
      US and Canada SMS and MMS Carrier Partner Maintenance
      Completed - The scheduled maintenance has been completed.
      Sep 12, 00:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Sep 11, 20:00 PDT
      Scheduled - Our SMS and MMS carrier partner in US and Canada is conducting a planned maintenance from 11 September 2024 at 20:00 PDT until 12 September 2024 at 00:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from US and Canada handsets.
      Sep 1, 22:20 PDT
      Sep 11, 2024
      TaskRouter Scheduled Maintenance
      Completed - The scheduled maintenance has been completed.
      Sep 11, 22:30 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Sep 11, 21:01 PDT
      Scheduled - We will be performing a brief TaskRouter database update in the US1 region, specifically adding new columns to a table. This update is expected to be completed in less than a minute and will not affect your service.

      Monitoring: Our team will closely watch the system's performance during and after the update to ensure everything runs smoothly.

      Contingency Plan: In the unlikely event of any issues, we are prepared to revert the changes immediately.
      Sep 5, 08:57 PDT
      Canada SMS Carrier Maintenance - Bell
      Completed - The scheduled maintenance has been completed.
      Sep 11, 22:01 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Sep 11, 20:02 PDT
      Scheduled - The Bell network in Canada is conducting a planned maintenance from 11 September 2024 at 20:00 PDT until 11 September 2024 at 22:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Bell Canada handsets.
      Sep 9, 17:15 PDT
      Iraq SMS Carrier Partner Maintenance
      Completed - The scheduled maintenance has been completed.
      Sep 11, 22:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Sep 5, 20:00 PDT
      Scheduled - Our SMS carrier partner in Iraq is conducting a series of planned maintenances from 05 September 2024 at 20:00 PDT until 10 September 2024 at 22:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Iraq handsets.



      Note, the maintenance will be carried out on each of the following dates and times:



      06 September 2024 at 20:00 PDT until 06 September 2024 at 22:00 PDT

      07 September 2024 at 20:00 PDT until 07 September 2024 at 22:00 PDT

      08 September 2024 at 20:00 PDT until 08 September 2024 at 22:00 PDT

      09 September 2024 at 20:00 PDT until 09 September 2024 at 22:00 PDT

      10 September 2024 at 20:00 PDT until 10 September 2024 at 22:00 PDT
      Sep 5, 11:42 PDT
      Qatar SMS Carrier Maintenance - Vodafone
      Completed - The scheduled maintenance has been completed.
      Sep 11, 20:01 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Sep 11, 14:00 PDT
      Scheduled - The Vodafone network in Qatar is conducting a planned maintenance from 11 September 2024 at 14:00 PDT until 11 September 2024 at 20:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Vodafone Qatar handsets.
      Sep 9, 02:47 PDT
      Russia SMS Carrier Maintenance - Motiv
      Completed - The scheduled maintenance has been completed.
      Sep 11, 19:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Sep 11, 15:00 PDT
      Scheduled - The Motiv network in Russia is conducting an emergency maintenance from 11 September 2024 at 15:00 PDT until 11 September 2024 at 19:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Motiv Russia handsets.
      Sep 10, 08:08 PDT
      Multiple Destination Voice Carrier Partner Maintenance
      Completed - The scheduled maintenance has been completed.
      Sep 11, 19:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Sep 11, 13:00 PDT
      Scheduled - Our Voice carrier partner in Germany and France is conducting a planned maintenance from 11 September 2024 at 13:00 PDT until 11 September 2024 at 19:00 PDT. During the maintenance window, there could be intermittent call disconnects or call failures to Twilio Germany, and to and from Twilio France phone numbers.
      Sep 2, 12:21 PDT
      Asia and Africa SMS Carrier Partner Maintenance
      Completed - The scheduled maintenance has been completed.
      Sep 11, 18:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Sep 11, 11:30 PDT
      Scheduled - Our SMS carrier partner in Asia and Africa is conducting a planned maintenance from 11 September 2024 at 11:29 PDT until 11 September 2024 at 18:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Asia and Africa.
      Sep 10, 08:06 PDT
      Kazakhstan SMS Carrier Maintenance - Tele2 and Altel JSC
      Completed - The scheduled maintenance has been completed.
      Sep 11, 17:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Sep 11, 14:01 PDT
      Scheduled - The Tele2 and Altel JSC network in Kazakhstan is conducting a planned maintenance from 11 September 2024 at 14:00 PDT until 11 September 2024 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 and Altel JSC Kazakhstan handsets.
      Sep 9, 23:37 PDT
      Israel And Morocco SMS Carrier Partner Maintenance
      Completed - The scheduled maintenance has been completed.
      Sep 11, 15:01 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Sep 11, 12:00 PDT
      Scheduled - Our SMS carrier partner in Israel And Morocco is conducting a planned maintenance from 11 September 2024 at 12:00 PDT until 11 September 2024 at 15:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Israel And Morocco handsets.
      Sep 10, 00:04 PDT
      SMS Delivery Delays to Movistar Network in Chile
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Movistar Network in Chile. This incident has been resolved.
      Sep 11, 14:39 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Movistar Network in Chile. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Sep 11, 12:48 PDT
      Update - We are still experiencing SMS delivery delays when sending messages to Movistar Network in Chile. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
      Sep 11, 00:50 PDT
      Update - We are still experiencing SMS delivery delays when sending messages to Movistar Network in Chile. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      Sep 10, 17:54 PDT
      Update - We are experiencing SMS delivery delays when sending messages to Movistar Network in Chile. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Sep 10, 13:55 PDT
      Update - We are experiencing SMS delivery delays when sending messages to Movistar Network in Chile. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Sep 10, 11:55 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Movistar Network in Chile. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Sep 10, 10:56 PDT
      SMS Delivery Delays to TIM Network in Brazil
      Resolved - We are no longer experiencing SMS delivery delays to TIM Network in Brazil. This incident has been resolved.
      Sep 11, 14:26 PDT
      Monitoring - We are observing recovery with SMS delivery delays to TIM Network in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available
      Sep 11, 12:36 PDT
      Update - We continue experiencing SMS Delivery Delays to TIM Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Sep 11, 10:46 PDT
      Investigating - We are experiencing SMS Delivery Delays to TIM Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Sep 11, 09:52 PDT
      Inbound Call Failures to a Subset of Twilio Phone Numbers in Portugal
      Resolved - The issue that was affecting inbound call failures to a subset of Twilio Portugal phone numbers has been resolved. The service is functioning normally at this time.
      Sep 11, 13:02 PDT
      Monitoring - We are observing recovery in subset of call failures to Twilio Portugal phone numbers. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Sep 11, 11:14 PDT
      Update - We continue observing inbound call failures to a subset of Twilio phone numbers Portugal. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Sep 11, 09:31 PDT
      Investigating - We are observing inbound call failures to a subset of Twilio phone numbers Portugal. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Sep 11, 08:37 PDT
      SMS Delivery delays to Yoigo Network in Spain
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Yoigo Network in Spain. This incident has been resolved.
      Sep 11, 12:38 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Yoigo Network in Spain. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Sep 11, 10:49 PDT
      Update - We are observing recovery in SMS delivery delays when sending messages to Yoigo Network in Spain. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Sep 11, 10:47 PDT
      Update - We are still experiencing SMS delivery delays when sending messages to Yoigo Network in Spain. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      Sep 11, 08:40 PDT
      Update - We are still experiencing SMS delivery delays when sending messages to Yoigo Network in Spain. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Sep 11, 04:52 PDT
      Update - We are still experiencing SMS delivery delays when sending messages to Yoigo Network in Spain. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Sep 11, 02:52 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to Yoigo Network in Spain. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Sep 11, 01:51 PDT
      Inbound Call Failures To A Subset Of Twilio Phone Numbers In Australia
      Resolved - We are no longer experiencing inbound call failures to a subset of Twilio phone numbers in Australia.. his incident has been resolved.
      Sep 11, 09:41 PDT
      Monitoring - We are now seeing recovery for inbound calls to a subset of Twilio phone numbers in Australia. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Sep 11, 07:52 PDT
      Investigating - We are observing inbound call failures to a subset of Twilio phone numbers in Australia. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Sep 11, 07:08 PDT
      Inbound Call Failures to a Subset of Twilio Phone Numbers in Portugal
      Resolved - We are no longer experiencing inbound call failures to a subset of Twilio phone numbers in Portugal. This incident has been resolved.
      Sep 11, 07:33 PDT
      Monitoring - We have started seeing recovery for inbound call failures to a subset of Twilio phone numbers Portugal We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Sep 11, 05:50 PDT
      Investigating - We are observing inbound call failures to a subset of Twilio phone numbers Portugal. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Sep 11, 04:43 PDT
      Customers Receiving Duplicate SENT Status Callbacks for Whatsapp Channel
      Resolved - The issue with duplicate SENT status callbacks has been resolved and the WhatsApp channel is operating normally at this time.
      Sep 11, 04:58 PDT
      Update - Our engineers have deployed a fix and WhatsApp channel status callbacks are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
      Sep 11, 04:44 PDT
      Update - Our engineers have deployed a fix and WhatsApp channel status callbacks are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
      Sep 11, 04:14 PDT
      Monitoring - Our engineers have deployed a fix and WhatsApp channel status callbacks are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
      Sep 11, 03:43 PDT
      Update - We continue to experience the issue for WhatsApp channel, where customers may receive duplicate SENT status callbacks. Our engineers are working to deploy a fix. We expect to provide another update in 24 hours or as soon as more information becomes available.
      Sep 10, 05:36 PDT
      Update - We continue to experience the issue for WhatsApp channel, where customers may receive duplicate SENT status callbacks. Our engineers are working to deploy a fix. We expect to provide another update in 24 hours or as soon as more information becomes available.
      Sep 9, 05:36 PDT
      Update - We continue to experience the issue for WhatsApp channel, where customers may receive duplicate SENT status callbacks. Our engineers are working to deploy a fix. We expect to provide another update in 12 hours or as soon as more information becomes available.
      Sep 8, 17:45 PDT
      Update - We continue to experience the issue for WhatsApp channel, where customers may receive duplicate SENT status callbacks. Our engineers are working to deploy a fix. We expect to provide another update in 24 hours or as soon as more information becomes available.
      Sep 7, 17:47 PDT
      Update - We continue to experience the issue for WhatsApp channel, where customers may receive duplicate SENT status callbacks. Our engineers are working to deploy a fix. We expect to provide another update in 24 hours or as soon as more information becomes available.
      Sep 7, 09:47 PDT
      Update - We continue to experience the issue for Whatsapp channel, where customers may receive duplicate SENT status callbacks. Our engineers are working to deploy a fix. We expect to provide another update in 16 hours or as soon as more information becomes available.
      Sep 6, 17:48 PDT
      Update - We continue to experience the issue for Whatsapp channel, where customers may receive duplicate SENT status callbacks. Our engineers are working to deploy a fix. We expect to provide another update in 8 hours or as soon as more information becomes available.
      Sep 6, 09:45 PDT
      Update - We continue to experience the issue for Whatsapp channel, where customers may receive duplicate SENT status callbacks. Our engineers are working to deploy a fix. We expect to provide another update in 4 hours or as soon as more information becomes available.
      Sep 6, 05:40 PDT
      Update - We continue to experience the issue for Whatsapp channel, where customers may receive duplicate SENT status callbacks. Our engineers are working to deploy a fix. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Sep 6, 03:55 PDT
      Investigating - We continue to experience the issue for Whatsapp channel, where customers may receive duplicate SENT status callbacks. Our engineers are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Sep 6, 02:53 PDT
      Update - We continue to experience the issue for Whatsapp channel, where customers may receive duplicate SENT status callbacks. Our engineers are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Sep 6, 02:53 PDT
      Update - The Whatsapp Channel is now operating normally. We will continue to monitor for system stability. We'll provide another update in 12 hours or as soon as more information becomes available.
      Sep 5, 14:48 PDT
      Update - The Whatsapp Channel is now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
      Sep 5, 12:51 PDT
      Update - The Whatsapp Channel is now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
      Sep 5, 09:41 PDT
      Monitoring - The Whatsapp Channel is now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
      Sep 5, 06:18 PDT
      Investigating - Our engineers have identified the issue for whatsapp channel where customers may receive duplicate SENT status callbacks and are working to deploy a fix. We expect to provide another update in 1 day or as soon as more information becomes available.
      Sep 4, 06:18 PDT
      Multiple Destination MMS Carrier Partner Maintenance
      Completed - The scheduled maintenance has been completed.
      Sep 11, 03:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Sep 10, 21:03 PDT
      Scheduled - Our MMS carrier partner in the US, Canada and Puerto Rico is conducting an emergency maintenance from 10 September 2024 at 21:00 PDT until 11 September 2024 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from US, Canada and Puerto Rico handsets via US, Canada and Puerto Rico long codes.
      Sep 10, 20:58 PDT
      Sep 10, 2024
      Austria, United Kingdom and Italy Account Security Carriers Partners Maintenance - Drei, Three and Wind Tre
      Completed - The scheduled maintenance has been completed.
      Sep 10, 23:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Sep 10, 21:00 PDT
      Scheduled - Our carriers partners Drei Austria, Three United Kingdom and Wind Tre Italy are conducting a planned maintenance from 09 September 2024 at 21:00 PDT until 09 September 2024 at 23:00 PDT. During the maintenance window, there could be intermittent API request failures for the following carriers and countries: Drei Austria, Three United Kingdom and Wind Tre Italy.



      Impacted Products: Verify Silent Network Auth, Lookup SIM Swap, Lookup Identity Match, Legacy Identity MatchAndAttributes
      Aug 8, 07:24 PDT
      South Africa SMS Carrier Maintenance - Vodacom
      Completed - The scheduled maintenance has been completed.
      Sep 10, 22:02 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Sep 10, 14:01 PDT
      Scheduled - The Vodacom network in South Africa is conducting an emergency maintenance from 10 September 2024 at 14:00 PDT until 10 September 2024 at 22:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Vodacom South Africa handsets.
      Sep 10, 04:58 PDT
      Canada SMS Carrier Partner Maintenance
      Completed - The scheduled maintenance has been completed.
      Sep 10, 22:01 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Sep 10, 21:01 PDT
      Scheduled - Our SMS carrier partner in Canada is conducting a planned maintenance from 10 September 2024 at 21:00 PDT until 10 September 2024 at 22:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Canada handsets.
      Sep 9, 08:38 PDT
      Canada SMS Carrier Partner Maintenance
      Completed - The scheduled maintenance has been completed.
      Sep 10, 22:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Sep 10, 21:02 PDT
      Scheduled - Our SMS carrier partner in Canada is conducting a planned maintenance from 10 September 2024 at 21:00 PDT until 10 September 2024 at 22:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Canada handsets via Canada short codes.
      Sep 6, 09:14 PDT
      SMS Delivery Delays to Roshan Network Afghanistan
      Resolved - We are no longer experiencing SMS delivery delays to Roshan Network Afghanistan. This incident has been resolved.
      Sep 10, 21:17 PDT
      Update - We are observing recovery in SMS delivery delays to Roshan Network Afghanistan. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Sep 10, 19:27 PDT
      Monitoring - We are observing recovery in SMS delivery delays to Roshan Network Afghanistan. We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.
      Sep 10, 18:56 PDT
      Update - We are experiencing SMS delivery delays to Roshan Network Afghanistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Sep 10, 18:09 PDT
      Investigating - Our monitoring systems have detected a potential issue with SMS delivery delays To Roshan Network Afghanistan. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Sep 10, 17:56 PDT
      Call issues with Voice JS SDK
      Resolved - We are no longer experiencing issues related to Voice JS SDK. This incident has been resolved.
      Sep 10, 20:45 PDT
      Update - We are observing recovery in the issue related to Voice JS SDK. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Sep 10, 20:16 PDT
      Monitoring - We are observing recovery in the issue related to Voice JS SDK. We will continue to monitor to ensure full service recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.
      Sep 10, 19:47 PDT
      Update - We are experiencing potential issue with Voice JS SDK. Our engineering team has been alerted and is actively investigating. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Sep 10, 19:15 PDT
      Update - We are experiencing potential issue with Voice SDK. Our engineering team has been alerted and is actively investigating. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Sep 10, 19:12 PDT
      Investigating - We've become aware of a potential issue with Voice SDK. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Sep 10, 18:47 PDT
      Transcript and Operator Results Processing is Delayed in Voice Intelligence
      Resolved - We are no longer experiencing delays with transcript and operator results processing in Voice Intelligence.. This incident has been resolved.
      Sep 10, 20:08 PDT
      Monitoring - Our engineers have fixed the transcript and operator results processing in Voice Intelligence issue and processed all pending transcripts. We are now monitoring the system and will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
      Sep 10, 18:06 PDT
      Update - We are still observing delays with transcript and operator results processing in Voice Intelligence. Our engineers are investigating the issue. We will provide an update in 2 hours or as soon as more information becomes available.
      Sep 10, 17:07 PDT
      Update - We are observing delays with transcript and operator results processing in Voice Intelligence. Our engineers are investigating the issue. We will provide an update in 1 hour or as soon as more information becomes available.
      Sep 10, 16:15 PDT
      Investigating - Our monitoring systems have detected a potential issue with Voice Intelligence failures processing Open AI operators. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Sep 10, 16:02 PDT
      Russia SMS Carrier Maintenance - Beeline
      Completed - The scheduled maintenance has been completed.
      Sep 10, 18:00 PDT
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Sep 10, 16:00 PDT
      Scheduled - The Beeline network in Russia is conducting a planned maintenance from 10 September 2024 at 16:00 PDT until 10 September 2024 at 18:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Beeline Russia handsets.
      Sep 9, 06:49 PDT
      SMS Delivery Delays to China Unicom Network in China
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to China Unicom Network in China. This incident has been resolved.
      Sep 10, 17:09 PDT
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to China Unicom Network in China. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Sep 10, 15:12 PDT
      Update - We continue to experience SMS delivery delays when sending messages to China Unicom Network in China. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      Sep 10, 12:40 PDT
      Update - We continue to experience SMS delivery delays when sending messages to China Unicom Network in China. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Sep 10, 08:40 PDT
      Update - We are experiencing SMS delivery delays when sending messages to China Unicom Network in China. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Sep 10, 06:43 PDT
      Investigating - We are experiencing SMS delivery delays when sending messages to China Unicom Network in China. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Sep 10, 05:44 PDT
      SMS Delivery Delays to Small Networks in US via Subset of Short Codes
      Resolved - We are no longer experiencing SMS delivery delays to small networks in the US when sending from a subset of shortcodes. This incident has been resolved.
      Sep 10, 17:05 PDT
      Monitoring - We are observing recovery in SMS delivery delays to small networks in the US when sending from a subset of shortcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Sep 10, 15:14 PDT
      Update - We continue to experience SMS delivery delays to small networks in the US when sending from a subset of shortcodes. We are working with our carrier partners to resolve the issue. We will provide another update in 4 hours or as soon as more information is available.
      Sep 10, 11:31 PDT
      Update - We are experiencing SMS delivery delays to small networks in the US when sending from a subset of shortcodes. We are working with our carrier partners to resolve the issue. We will provide another update in 2 hours or as soon as more information is available.
      Sep 10, 09:33 PDT
      Investigating - We are experiencing SMS delivery delays to small networks in the US when sending from a subset of shortcodes. We are working with our carrier partners to resolve the issue. We will provide another update in 1 hour or as soon as more information is available.
      Sep 10, 08:35 PDT
      Sep 9, 2024
      Sep 8, 2024
      Sep 7, 2024
      Sep 6, 2024
      Sep 5, 2024
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