Customer Experience

U.S. Postal Service and Toys ‘R’ Us Partner to Deliver Holiday Joy

The U.S. Postal Service is bringing in Geoffrey the Giraffe and the Toys ‘R’ Us team to bolster its annual Operation Santa…

Poshmark Streamlines Coachtopia Product Resale with Digital ID Integration

Coachtopia, the Coach sub-brand dedicated to circularity in fashion, has partnered with resale marketplace Poshmark and digital ID technology Eon to simplify…

Lessons from Glossier: How Retailers can Move from Digital to Physical

Throughout 2024, report after report has shown online sales declining by around 7% year-on-year. In fact, the CBI’s latest figures in the…

JCPenney Joins Syndication Network to Amplify User-Generated Content

JCPenney has joined the Bazaarvoice Visual Syndication Network, which allows for end-to-end management of user-generated content (UGC) within a single platform. Brands…

Shein Goes Live(stream) to Showcase Fall/Winter Collection

Global fashion and lifestyle retailer Shein will host a special episode of its interactive shoppable livestream experience to unveil its Fall and…

UPDATE: Wakefern Expands In-Store Robots to 60 ShopRite Stores

[Update as of Sept. 18, 2024] Wakefern Food Corp. cooperative organizations Inserra Supermarkets and Shop-Rite Supermarkets, Inc. (SRS) will expand their use…

Ecommerce vs. Retail Packaging: A Tale of Two Boxes

Product packaging is a multifaceted world. From the enticing candy bar wrapper to the sturdy box delivered to your doorstep, each element…

From Flagships to Rollouts: Bringing New Luxury Retail Concepts to Market

The most successful in-person retail concepts closely align the shopping experience with guest expectations. This is as true for new brands as…

Mercado González Taps Mexican Culture to Reinvent the Stale Grocery Store Model

A mercado is a traditional market — one that is brimming with assorted vendors representing the cultural essence of local communities. Seeking…

Will Adding Resale Help Stitch Fix Bring Back Customers?

Customers will now be able to earn Stitch Fix credit for “gently worn” apparel items they give back to the brand via…

The Athlete’s Foot Brings New HQ and Community-Focused Flagship to Atlanta

The Athlete’s Foot (TAF) has opened its new corporate headquarters, flagship location and community center on Monroe Drive in Atlanta, in the…

Ulta Enlists Wellness Experts to Help Address ‘America’s Joy Deficit’

Last year, after Ulta Beauty conducted research that revealed a “joy deficit” among Americans, the brand responded with The Joy Project: an…

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Customer Experience

U.S. Postal Service and Toys ‘R’ Us Partner to Deliver Holiday Joy

Poshmark Streamlines Coachtopia Product Resale with Digital ID Integration

Lessons from Glossier: How Retailers can Move from Digital to Physical

JCPenney Joins Syndication Network to Amplify User-Generated Content

Shein Goes Live(stream) to Showcase Fall/Winter Collection

UPDATE: Wakefern Expands In-Store Robots to 60 ShopRite Stores

Ecommerce vs. Retail Packaging: A Tale of Two Boxes

From Flagships to Rollouts: Bringing New Luxury Retail Concepts to Market

Mercado González Taps Mexican Culture to Reinvent the Stale Grocery Store Model

Will Adding Resale Help Stitch Fix Bring Back Customers?

The Athlete’s Foot Brings New HQ and Community-Focused Flagship to Atlanta

Ulta Enlists Wellness Experts to Help Address ‘America’s Joy Deficit’

40 Under 40: The New Retail Leaders Driving Industry Progress

The Google Ads Playbook: How to Operationalize Natural Language Search to Optimize Ad Performance

Online Search Functionality Gets a Low Grade from 42% of Shoppers

Taming the Tech Complexity Beast

Inside Bionic Retail

FUTR North America

Groceryshop

Shoptalk Fall

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